Caregivers heaved a sigh of relief as infants who ingested contaminated formula milk from August 1 to 20 at two local hospitals are reported to be well. Tainted with Cronobacter sakazakii bacteria which pose serious risk of meningitis or sepsis, 4,200 tins of affected Dumex formula milk were pulled from the shelves in the first ever recall of an infant formula milk by the Agri-Food and Veterinary Authority (AVA). However, some consumers were concerned about Dumex’s refund policy; they were asked to sign refund forms that contained the clause to waive future claims that may arise due to Dumex’s products. Dumex has explained that the clause is to prevent duplicate claims. On the contrary, the Consumer Association of Singapore (CASE) and lawyer Eugene Thuraisingam have both commented that the said clause is problematic, and that it is indeed the consumers’ right to seek compensation for potential ill effects that may subsequently occur from a defective product.
Written by Julian Sng